Privacy Policy

1. Information We Collect

KONNEX collects information you provide directly to us when you place an order, submit a setup form, or contact our support team. This includes your name, email address, shipping address, business details, and any social media links you provide for NFC programming.

• Contact details: name, email, phone number, shipping address.
• Business details: business name, type, website, and social media links provided via the setup form.
• Order data: products purchased, transaction references, and Stripe payment metadata.
• Usage data: pages visited, device type, and approximate location (region-level) for site analytics.

2. How We Use Your Information

We use your information to process and fulfil your orders, programme your NFC products with the links you provide, respond to your enquiries, and improve our website and services.

• Processing payments and dispatching orders.
• Configuring NFC products with your business links and branding.
• Providing customer support and order updates.
• Sending transactional emails (order confirmations, shipping notices).
• Analysing website usage to improve the shopping experience.

3. Payment Processing

Payments are processed securely through Stripe. We do not store your full card details on our servers. Stripe handles all payment data in accordance with PCI-DSS standards. For more information, see Stripe's privacy policy at stripe.com/privacy.

4. Cookies and Analytics

We use essential cookies to operate our website (such as maintaining your shopping cart). We may use analytics tools to understand how visitors interact with our site. You can control cookies through your browser settings.

5. Data Sharing

We do not sell your personal data. We share information only with trusted third parties who help us operate our business — such as Stripe for payment processing, and delivery carriers for shipping. These parties are bound by their own data protection obligations.

6. Data Retention

We retain your order and setup data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by emailing hello@konnex.co.uk.

7. Your Rights

Under the UK GDPR, you have the right to access, correct, or delete your personal data, and to object to certain processing activities. To exercise any of these rights, contact us at hello@konnex.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encrypted data transmission (SSL/TLS) and secure storage practices. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.